FAQ
Your questions answered
Q: Are Greenland products natural?
A:
We are committed to using natural, organic ingredients from sustainable resources with all our products. When nature cannot offer us ingredients we need, we use safe synthetic alternatives that are developed with help of the most modern techniques and research.
Q: Are Greenland products safe?
A:
Yes, our products are safe. We do not take any risk when it comes to the health and wellbeing of the consumer. All products and ingredients meet the latest requirements.
Q: What is Greenland’s environmental policy?
A:
All of our products meet strict quality- and environmental standards. We are continuously committed to using natural materials that won’t harm the environment.
Q: Do Greenland products contain ingredients from animal origin?
A:
At Greenland, our policy is not to use ingredients that are obtained from dead animal matter, in none of our products. However, in some Greenland products we use very few ingredients from animal origin, such as lanolin (wool fat) and beeswax (cera alba) due to the unique properties of these substances. These ingredients are not used in all our products though. For more details, we advise you to take a look at the list of ingredients on the package.
Q: Does Greenland conduct animal experiments?
A:
No, we never test our products on animals and we have no animals tested by third parties. We believe that there are sufficient safe, effective, high quality ingredients available without having to use animal experiments.
Q: Are Greenland products dermatologically tested?
A:
Yes, all our products are dermatologically tested by independent laboratories. These laboratories are subject to strict ethical guidelines and our products are only tested on healthy volunteers.
Q: Do you have samples available?
A:
We receive many emails with the question whether we can send some mini versions of our products. Unfortunately, we cannot meet these requests. But when visiting one of our stores, you may test and try our products yourself and ask for samples. Are you placing an order on our website and you would like to receive a sample from a specific product? Please indicate this in the comment section while ordering. We will try to take your request into account as much as possible.
Q: When I order online, will there be some samples included?
A:
We always try to add some samples when we're wrapping up your order. But unfortunately this is not always possible, for example when it's busy during the holidays. When you would like to receive a specific sample of a product you can indicate this in the comment section while ordering. But please keep in mind that we cannot make a sample of every product of our range.
Q: What is the expiration date of Greenland products?
A:
The law provides that, when a product has a shelf life shorter than 30 months, there should be an indication of the expiration date on the package. Since March 11, 2005 it is legally required to place the PAO (Period After Opening) symbol on the package when a product has a shelf life longer than 30 months. This makes clear how long you can keep using the product after opening the package. The shelf life is tested during the development of a product according to internationally accepted methods. For most of our unopened products we guarantee a minimum shelf life of 30 months and we indicate the PAO symbol on this product. On a limited number of products with shorter shelf life we mention the expiry date.
Q: Are there gluten in Greenland products?
A:
On the packaging of all our products there is a list of ingredients. These ingredients are indicated on the label with their INCI-name. INCI-names are internationally standardized names for ingredients that are used in cosmetics.
Q: What is the percentage of natural ingredients in Greenland products?
A:
This differs per product.
Q: Which Greenland products are NOT suitable for vegans?
A:
The body butters and hand creams from balm & butter, fruit emotions, fruit extracts and milky are NOT suitable for vegans. All the other Greenland products are suitable for vegans.
Q: Can I store my Greenland products in the fridge?
A:
Yes, you surely can store your Greenland products in the fridge. Since some of our products are quite liquid, they have the tendency of becoming even softer during high temperatures. With warm weather, it is wise to keep the products at least in the shadow, or in the fridge.
Q: What are the shipping rates when I order?
A:
Orders delivered within the Netherlands cost € 5.95 (VAT included) unless you order for more than € 50,- (VAT included). In this case, you do not have to pay shipping costs.
Shipping costs outside the Netherlands might be higher. For more information on this topic, please contact info@greenlandwebshop.nl.
Q: What is the freight tariff for shipment outside The Netherlands?
A:
The freight tariff for Belgium and Luxemburg is €10,50. For orders > € 100,00 we will charge no shipping costs.
The freight tariff for (EU1 countries) Germany, France, Denmark, Sweden, United Kingdom, Austria, Spain and Italy is € 15,50. For orders > € 100,00 we will charge no shipping costs.
The freight tariff for (EU2 countries) Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithania, Poland, Portugal, Romania, Slovenia, Slovakia, Ccech Republic is € 20,50.
The freight tariff for (EU3 countries) Albania, Andorra, Bosnia and Herzegovina, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Croatia, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Turkey, and Switzerland is € 21,50.
We will only ship to other countries within the EU on request per e-mail.
Q: When will I receive my order?
A:
We try to send orders within 1 day after receiving the payment. It mainly depends on the destination of your order. Within the Netherlands? Then it takes about two days. Outside the Netherlands? Then it takes a little longer.
Q: What if I want to return a product?
A:
If you are not satisfied with a product and you want to return it, you must do this within 14 days after receiving. You will have to pay for the costs of returning the goods. Please let us know when you are returning the products. And keep in mind that the products should be unopened, unused and undamaged. You will get your money back within five days after we have received the products.
Q: What about privacy?
A:
Your personal details will only be used for the execution of your order and will not be given to others without your permission.
Q: How can I start selling Greenland products?
A:
If you have a store or online shop and you want to sell Greenland as well, please fill out the contact form on this website. We will get back in touch with you as soon as possible.
Q: Any other questions?
A:
Do not hesitate to contact us. Send an e-mail to info@greenlandwebshop.nl.